Customer service
Our headquarters in Ragusa, equipped with an assistance workshop, together with online and chat support, guarantees a quick solution to every after-sales need.
Useful contacts
- Specter3Ideology Creative Studio
C.so Vittorio Veneto, 540
Ragusa (RG), 97100 – Italy
- Mon – Fri: 11.00 – 18.00
- Sat – Sun: Closed
CONTACT US
Returns are possible only in the case of defective products. Read more here Returns and refunds.
Contact us at the email address info@specter3d.com, and we will respond as soon as possible. Read more here Returns and refunds.
We offer standard shipping allover the world. Read more here Returns and refunds.
A sculpted resin base features details like stones, skulls, roots, pavements, etc. A smooth plastic base is a disc printed in biodegradable PLA without decorations.
All our products are made on demand at the time of order to make your product unique and special. This may involve some processing days before shipping.
Yes, it is possible to request bases of square/rectangular/oval shape for smooth plastic bases. For sculpted resin bases, contact us to discuss possibilities on a case-by-case basis.
We use Poste Italiane, UPS, TNT, DHL, FedEx.
Yes, send us the model to info@specter3d.com and you will be contacted as soon as possible by our 3D artists team.
In the case of damaged packaged, we recommend to recording a video or taking photos to the packaging before the opening. Take additional photos after opening to show us the damage of the product itself. Send an email to info@specter3d.com with the attachments and you will receive a response as soon as possible. All our shipments are insured, and the courier is responsible for any damages.
All our miniatures are printed in resin, while some scenic elements and smooth plastic bases can be printed in both materials.